Q: How long doesshipping take?

A: The shipping time will vary based on where you arelocated and whether the product you order is in stock. We will notify you theestimated delivery time of your item. If your item is in stock, we will deliverit to you within 7-14 working days.

Q: What happens if myshipment is lost or stolen?

A: It is unlikely that your package is lost or stolen.If we approve that your Goods disappears, we will resend you another forimpenetrate. But if the postal service delivers the shoes to the wrong addressor you have moved of changed your address without notifying us in advance, wecan do nothing to recover your Goods.

Q: What methods ofshipping do you offer and what can you tell me about them?

A: Shipping using Express mail and Register Air mailservice is included in the price of your Goods, and is highly recommended formost regions. Once we ship your package, we will send you tracking number onceit available. The delivery time is from 7-14 working days.

Q: It's been two weeks,where is my order?

A: The delay doesn't happen often. But if there is anysignificant delay with your order we will contact you immediately. We will keepcontacting you from the time your order is placed. When your shoes are sentout, we will provide you with a shipment tracking number at our own discretion.This tracking number will automatically be emailed to you. Meanwhile, you willreceive our notification. So you do not have to email us asking if your packagehas been shipped.

Q: I am looking forgoods that are not listed on your site, can you provide them?

A: If you are looking for other goods we don’t list onour site. Please click contact with us with a picture, a serial number or themodel number of the goods. The more details given, the easier and quicker tolocate the goods in the factory.

Q: I ordered andreceived the package but I wish to change it for some other model, what are myoptions?

A: If you have made a mistake in ordering wrong goodsand wish to change for a different model, we allow an exchange process within 3days of receiving the goods and a $20 Handing & shipping cost will apply.

Q: Will the funds bepaid immediately or after I get the goods when I purchase by Credit Card?

A: The funds should be paid immediately by CreditCard. If the products’ quality has problem after you receive the goods, pleasecontact us ASAP, we will deal with the return procedure for you.

Q: How do you ensureyour products after I finish payment?

A: Within 3 workingdays after you finish payment, we will send detailed list which is including:order number, payment time, tracking number of the express, payment sum,products’ name purchased, and amount, expiration date, probably deliver time.